Frequently asked questions

How do I apply for a wholesale account?

Use the account application page. If you have questions about access or your application, contact our team. Existing customers can sign in.

Does a product listing confirm stock availability?

Product pages provide catalogue information. A listing does not by itself confirm immediate stock availability. Please contact our team with the product name or SKU to check availability and suitability for your needs.

How is freight charged?

Freight is quoted for your order. Once you acknowledge the quote, the freight charge is added to your invoice. Acknowledgement is not a separate freight prepayment requirement. See Shipping.

Which payment terms apply?

The terms approved for your account and shown on your invoice apply. There is no single payment period for every account. See Payments.

Who can help with an order or return?

Please contact our team with your order or invoice reference and details of the enquiry. For supplied goods, see Returns. Nothing here limits rights or remedies that cannot be excluded under Australian law.

Where can I read the website policies?

Read our Privacy Policy, Cookie Policy and Terms & Conditions.