Payments

Your account and invoice terms

Payment is due in accordance with the terms approved for your account and shown on your invoice. There is no single payment period that applies to every account. Please check your invoice and contact our team if you need clarification.

Freight on your invoice

Freight is quoted, acknowledged by you and then added to your invoice. The freight acknowledgement is not a separate freight prepayment requirement.

Payment enquiries

Use the payment instructions provided for your invoice. If payment details appear to have changed, verify them with our team using the contact details on our Contact page before paying. Do not send full card details or account passwords by email.

Refund enquiries

For a problem with supplied goods or a refund enquiry, see our Returns information and contact our team with your order or invoice reference.